Simple, fair pricing — built for small businesses

Choose ad‑hoc support when you just need a quick hand, or lock in 24/7 phone & remote help with a monthly plan. Onsite is always available at a clear, discounted rate.

Ad‑Hoc Support (no contract)

$95/hour • 15‑min minimum • 15‑min billing increments

Phone, email, remote assistance and onsite support when you need it.
After‑hours & weekends billed at 1.5× the standard rate.
Onsite visits include a $95 dispatch fee plus a one-hour minimum at the standard hourly rate.
Onsite travel includes the first 15 miles round-trip per visit; additional distance billed at $0.75/mile.
Projects, migrations, and extended onsite quoted separately.
Priority is always given to contract clients.

Request Ad‑Hoc Help Compare monthly plans

Monthly Support Plan Contracts

All plans are billed monthly with a 12-month agreement term. Cancel anytime with 30-days’ notice.

Plan 1 — Remote‑First

$75 / device / month

24/7 phone & remote support. (After‑hours response may be slower for non‑urgent issues.)
Priority scheduling ahead of non‑contract clients.
Onsite available at discounted $65/hr (1‑hr minimum).
After‑hours onsite billed at 1.5×.
35‑mile service radius included; beyond that $0.75/mile round‑trip.
Response targets: Critical 1 hr • High 4 hrs • Normal same day • Low next business day.

Get Remote‑First

Plan 2 — Managed Services

$125 / managed device / month

Everything in Remote-First, plus proactive system oversight.
Ongoing monitoring, maintenance, and check-ins to help prevent issues before they disrupt work.
1 hour of onsite service credit included each month, with rollover up to 3 hours. (Equivalent to $65/hr of onsite labor; additional onsite billed at standard rates.)
Additional onsite billed at $65/hr; after-hours onsite at 1.5×.
Highest scheduling priority for onsite and time-sensitive work.

More Info How the onsite credit works

Onsite Service Time Details (Managed Services)

Monthly credit: 1 Hour onsite service credit added each billing cycle while enrolled in Managed Services Plan. Applied to onsite labor only. ($65 value.)
Rollover: Unused credits roll for up to 3 consecutive months; the oldest credit expires as a new month is added. Maximum balance 3 Hours ($195).
Limits: Not redeemable for cash, non‑transferable, and not applicable to projects, parts, or third‑party fees.
Travel: First 35 miles included per visit; beyond that billed at $0.75/mile.

What’s included vs projects?

Plans cover day‑to‑day troubleshooting, configuration, updates, and user support. Projects (new device rollouts, migrations, major redesigns, data recovery, cabling, etc.) are quoted separately at project rates.

Response Commitment

When you reach out, you’ll always hear back quickly.
Critical: within 1 hr • High: within 4 hrs • Normal: same business day • Low: next business day.