Proactive IT care — not just “call when something breaks”

• Unlimited remote support for day-to-day issues (phone/email/remote access).
• Proactive system oversight — ongoing monitoring and check-ins to prevent disruptions.
• Routine maintenance (performance checks, cleanup, common stability fixes).
• Update management guidance (OS/app updates coordinated to reduce risk and downtime).
• Priority scheduling for time-sensitive issues and onsite work.
• Onsite service time included: 1 hour per month, with rollover up to 3 hours total.

Note: Specific tools (monitoring/security/backup products) vary by environment. The goal stays the same: stable, secure, and predictable systems.

When you reach out, you’ll always hear back quickly. Target response times:

• Critical: within 1 hour
• High: within 4 hours
• Normal: same business day
• Low: next business day

After-hours support is available; some non-urgent issues may wait until normal business hours.

Managed Services isn’t “set it and forget it.” Here’s the kind of routine work you can expect:

• Health checks: device status, performance, and reliability indicators.
• Update coordination: helping keep systems current without breaking workflows.
• Account & access hygiene: basic review of common login/access issues and best practices.
• Security posture basics: reduce obvious risk where possible (phishing safety, device hardening basics).
• Backup awareness: if backups exist, confirm they’re running and discuss gaps.
• Planning & recommendations: identify weak points and propose fixes before they become emergencies.

The exact checklist depends on your environment — but the outcome is always the same: fewer fires, fewer surprises.

• No hand-offs: issues are handled with full context, without repeating yourself or starting from scratch.
• Clear communication: what’s happening, what’s recommended, and why.
• Less downtime: small issues get addressed before they become big ones.
• Predictable billing: stable monthly cost for managed devices.
• Onsite time that’s planned: monthly included onsite service time for hands-on needs.

Managed Services covers day-to-day troubleshooting, configuration changes, routine maintenance, updates coordination, and user support for managed devices.

Projects are quoted separately (examples: new office builds, major network redesigns, migrations, data recovery, server deployments, large rollouts, cabling, and anything that requires extended onsite time or major planning).

• Discovery: review devices, accounts, Wi-Fi/network basics, and current pain points.
• Stabilize: fix obvious issues that cause recurring interruptions.
• Standardize: align basics (updates, security hygiene, backups where applicable).
• Plan: agree on priorities and what “good” looks like moving forward.

If major upgrades are needed (hardware replacements, network rebuilds, migrations), those are typically handled as a separate project.